Order of Operations

Now that we have been operating online for over 3 years, we have developed a well maintained process of doing business. A few things to keep in mind:

  • ALL order communication is done via texting or email. We know this probably sounds strange, however, it protects us and you when it comes to the information provided by both parties for an order. It also gives us something to refer back to if needed while we are working on your order. Be sure to check out our About Us and FAQ’s pages to get to know us a little better. 
  • As a customer, it is important that you plan ahead as much as possible. We will try to accommodate as best we can, however, we can not always accept last minute orders simply because we do not have time. Extra payment is NOT accepted to get you to the front of the line. Orders are done on a first come first served basis and as time permits. Our schedule changes DAILY, so it never hurts to ask, but please respect our response if we are fully booked.
  • Be sure to review all of our policies at your convenience. (Payment, Refund, Drop-Off/Pick-Up, and Shipping)

Below you will find a brief summary of the steps involved with an order from start to finish.  

  1. Fill out the appropriate online form located at the top of the page on the Home Page of our website. Please include a full description and any reference photos.
  2. Once the form is submitted we will contact you during business hours with any questions, a quote, and turnaround time/due date. We will not take in your order if we do not believe we can have it ready by your due date OR if your idea requires a service we can’t provide. 
  3. If you have your own items to be airbrushed, we will schedule a day and time to meet to get them from you. We also have unisex standard white T-shirts in stock if that is more convenient.
  4. Payment will be due when we meet to get your own items or before we begin the order. Payment holds your spot on our schedule, but it does not mean we will start on your order right away after the payment has been made—unless that is the timeline we have promised. Please see our Payment Policy on why we require this.
  5. We will work on your order in the time slot it was scheduled to be completed in so that it is ready by the discussed date (or before if we get ahead). Since airbrushed art is all about layering of paint to create a design, we do not provide progress pictures. Most of the time it does not look like much until it is completed.
  6. As we get closer to the completion date, we will schedule a time to meet for pick-up. If you have chosen to have your order shipped, we will provide a photo for approval before it is sent out. As always, if there is a problem or mistake with your order (due to something on our end), we will strive to make it right as best we can. Please see our Refund Policy for more information.